There’s a fly in my soup…

There’s a fly in my soup… To quote Fawlty Towers: A satisfied customer. We should have him stuffed!

Service is apparently an optional extra these days and one that proffers no guarantees as to whether you will receive the product let alone the service should it be ordered online… (Sometimes).

Despite long term traditional bricks and mortar businesses becoming ever rarer it is apparent that they do still have the upper hand in one area over online businesses; face to face customer service.

So what can be done? Well with Video calling becoming ever more common in the consumer and enterprise market, the 2D face to face intricacies that have previously put people off this as a medium of choice are slowly diminishing.

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